Support services directory

Police

000 | police.vic.gov.au
If you are in immediate danger, call 000 for police and ambulance help.

Safe Steps Family Violence Response Centre

1800 015 188 | safesteps.org.au
Safe Steps is a specialist support services for anyone in Victoria who is experiencing or afraid of family violence. Open 24 hours a day.

1800 RESPECT

1800 737 732 | 1800respect.org.au
1800 RESPECT is the national telephone service for people impacted by sexual assault, abuse and family violence. They provide confidential information, counselling and support services, 24 hours a day.

Lifeline

13 11 14 | lifeline.org.au
Lifeline provides 24-hour crisis support and suicide prevention services.

The Orange Door

orangedoor.vic.gov.au

• Western Melbourne | 1800 271 045
• Brimbank Melton | 1800 271 046

The Orange Door is a free service for adults, children and young people who are experiencing or have experienced family violence and families who need extra support with the care and wellbeing of children and young people.

GenWest

1800 436 937 | genwest.org.au
317-319 Barkly St, Footscray (Open in Google maps)
GenWest is a family violence support service. GenWest also deliver programs that support communities to lead safe and healthy lives. GenWest supports people based in Melbourne’s west. This includes women, LGBTIQA+ folk, First Nations peoples, people with a disability, migrant and refugee communities, children, young people and older people.

inTouch Multicultural Centre Against Family Violence

1800 755 988 | intouch.org.au
inTouch is Victoria’s multicultural family violence service that provides support to women and their families from migrant and refugee communities.

Victims of Crime Helpline

1800 819 817 | victimsofcrime.vic.gov.au
Victims of Crime helps people experiencing family violence get information and advice. They can also connect you to services to help you manage the effects of family violence.

Elizabeth Morgan House Aboriginal Women’s Service

1800 364 297 | emhaws.org.au
Elizabeth Morgan House is an Aboriginal community-controlled organisation and the peak body in Victoria for Aboriginal women and children, providing refuge, specialist family violence support, therapeutic services, and advocacy for women and families, including those involved in the justice system.

Djirra

1800 105 303 | djirra.org.au
Djirra is an Aboriginal community-controlled organisation supporting Aboriginal people experiencing family violence in Victoria.

VACCA

03 9287 8800 | vacca.org
VACCA (The Victorian Aboriginal Child Care Agency) provides individual and family holistic therapeutic programs and individual case management for persons experiencing family violence and persons using family violence. Supporting Aboriginal and Torres Strait Islander women, children and men to heal and move forward with their lives.

Community Legal Centres

03 9652 1501 | fclc.org.au
Community Legal Centres are independent, community organisations that provide free legal services to the public. They can help you by providing legal advice and support relating to family violence. Community Legal Centres in the local area include:

• Flemington/Kensington | 03 9376 4355
• Sunshine (WestJustice) | 03 9749 7720
• Inner Melbourne | 03 9328 1885
• Melton/Brimbank | 03 8592 9077
• Moonee Valley | 03 9376 7929

Magistrates Court

mcv.vic.gov.au

Women’s Legal Service Victoria

1800 133 302 | womenslegal.org.au
Women’s Legal Service Victoria provides free legal advice and representation to women and non-binary people experiencing family violence.

Victorian Legal Aid

1300 792 387 | legalaid.vic.gov.au
Victorian Legal Aid provides legal advice and support relating to family violence.

Court Network

1800 571 239 | courtnetwork.com.au
Court Network is a free, non-legal community service provided by volunteers for all court users including victims, witnesses, accused persons, family, and friends.

Victorian Aboriginal Legal Service

1800 064 865 | vals.org.au
The Victorian Aboriginal Legal Service provides legal advice and case work support to Aboriginal and Torres Strait Islander peoples in Victoria.

WEstjustice

03 9749 7720 | westjustice.org.au
WEstjustice provides free legal help to people in the Western suburbs of Melbourne. They can help with a broad range of everyday problems, including consumer disputes, credit and debt, family law and family violence, fines, motor vehicle accidents, tenancy, youth criminal law and more. They have offices in Footscray, Werribee and Sunshine, as well as a number of outreach services.

Disability Discrimination Legal Service

03 9654 8644 | ddls.org.au
Disability Discrimination Legal Service provide legal advice and case work support to people with disability.

Youth Disability Advocacy Service (YDAS)

yacvic.org.au/ydas
The Youth Disability Advocacy Service is an advocacy organisation that works with disabled young people who are aged 12 to 25. They work with disabled young people in Victoria to make sure you can speak up and are being treated fairly.

Refugee Legal

03 9413 0101 | refugeelegal.org.au
Refugee Legal provides free legal services in its specialist field of immigration and refugee law.

Youthlaw

03 9113 9500 | youthlaw.asn.au
Free legal assistance for young people under 25.

Housing Victoria

1800 825 955 | bit.ly/housing-contacts
Housing Victoria offer a free 24-hour phone service with housing and support workers who will refer you to help in your local area.

Salvation Army Western Metro Homelessness Service

03 9313 4700 | salvationarmy.org.au
Assisting people who are homeless, or those at risk of homelessness in Melbourne’s west.

Launch Housing

1800 825 955 | launchhousing.org.au
Launch Housing assists people experiencing homelessness to find safe and secure housing.

Women’s Housing Limited

03 9412 6868 | womenshousing.com.au
Women’s Housing Limited provides low cost housing to women at risk of homelessness.

Unison

unison.org.au
Unison provides affordable and social housing. They also provide homelessness services for people in Melbourne’s west.

• Seddon | 03 9689 2777
• Werribee | 03 9216 0300

cohealth

03 9448 5521 | cohealth.org.au
cohealth is a community health organisation offering family violence services, counselling, homelessness support, and sexual and reproductive, physical and mental health services. Find locations, services and contact numbers at cohealth.org.au/location

IPC Health

1300 472 432 | ipchealth.com.au
IPC Health offer a range of health services to the community from clinics across Melbourne’s west.

Western Health

westernhealth.org.au
Western Health provide community health, medical and wellbeing services in hospitals and healthcare centres across Melbourne’s west.

cohealth

03 9448 5521 | cohealth.org.au
cohealth is a community health organisation offering family violence services, counselling, homelessness support, and sexual and reproductive, physical and mental health services. Find locations, services and contact numbers at cohealth.org.au/location

Western Health

westernhealth.org.au
Western Health provide community health, medical and wellbeing services in hospitals and healthcare centres across Melbourne’s west.

IPC Health

1300 472 432 | ipchealth.com.au
IPC Health offer a range of health services to the community from clinics across Melbourne’s west.

Beyond Blue

1300 22 4636 | beyondblue.org.au
A service that provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live. Chat with a trained mental health professional via phone, email or webchat. You can also participate in their online forums.

Suicide Call Back Service

1300 659 467 | suicidecallbackservice.org.au
A 24-hour free service providing phone and online counselling to people affected by suicide.

13 YARN

13 92 76 | 13yarn.org.au
13 YARN is an free 24-hour crisis support line for Aboriginal and Torres Strait Islander people.

Butterfly Foundation

1300 334 673 | butterfly.org.au/
Butterfly Foundation is a national helpline with information, counselling, and treatment for people with eating disorders, body image and related issues.

Head to Health

1800 595 212 | headtohealth.gov.au
Head to Health can help you access the local mental health services and supports that are right for you.

Black Dog Institute

blackdoginstitute.org.au/resources-support/
Mental health resources and support tools from the Black Dog Institute.

Drummond Street Services

03 9663 6733 | ds.org.au
Drummond Street Services provides assessment, referrals, case management and counselling, as well as community education seminars.

Commonwealth Psychosocial Support Service (CPSS) by Neami (Broadmeadows)

1300 052 588 | neaminational.org.au
The Commonwealth Psychosocial Support Service offers individual coaching and group activities to support recovery for people with severe mental health issues, who are not eligible for the NDIS or whose application has been declined. It is available to people over 16 who live in or are connected to the areas of Melbourne and Moonee Valley.

Mental Health and Wellbeing Local

03 9448 5522 | cohealth.org.au/service/mental-health-and-wellbeing-local/
Free treatment, care and support for people with mental health challenges or psychological distress. No referral or Medicare card is needed.

CAREinMIND Wellbeing Support Service

1300 096 269 | careinmind.com.au/phone-and-online-counselling
A free service for people who live, work or study in north, central and western Melbourne. CAREinMIND delivers free online and phone counselling to support people who are experiencing the pressures and stresses of everyday life. Telephone counselling, online chat and video chat are available.

Saltwater Clinic

1300 657 259 | health-services.mercyhealth.com.au
Saltwater Clinic is an adult community mental health clinic, providing mental health community care for people living in the Maribyrnong and Hobsons Bay municipalities. It is an appointment-only service. Referrals are through the Mercy Mental Health Triage.

Mental Health Check-in from Beyond Blue

beyondblue.org.au/mental-health/check-your-mental-health/check-in
Beyond Blue's Mental Health Check-in has five simple questions: How are you feeling? How are your thoughts? Are you connecting with friends or family? Have any of your routines changed? How are you getting through the day? Based on the answers, you will be provided with resources to help yourself.

Anxiety and depression test (K10) from Beyond Blue

beyondblue.org.au/mental-health/check-your-mental-health/k10
A two-page short form with multiple choice questions. A simple questionnaire to help you self-assess your feelings.

Health Direct Symptom Checker

healthdirect.gov.au/symptom-checker/wizard/ageDetail
Health Direct Symptom Checker is a self-assessment tool for physical and mental health-related issues. Answer questions about your symptoms — this takes an average of 6 minutes. You can select symptoms from the list, answer further questions based on your selections, and get results of your self-assessment and further options available for support.

Partners in Wellbeing

1300 375 330 | partnersinwellbeing.org.au
Free support and advice to improve your mental health and wellbeing. A statewide service, free for everyone, no Medicare or referrals needed.

Mindfulness Apps

Download the apps through the App Store or Google Play and practice daily meditation and mindfulness exercises at any time that suits you.

• Headspace
• Aura
• Stop Breathe Think
• Smiling Mind
• Calm
• Insight Timer
• Ten Percent Happier
• Waking up

Kids Helpline

1800 55 1800 | kidshelpline.com.au
Australia’s only free, confidential 24/7 online and phone counselling service for young people aged 5 to 25. Qualified counsellors at Kids Helpline are available via WebChat, phone or email anytime and for any reason.

ReachOut

au.reachout.com
An internet service for young people that provides information, support and resources about mental health issues and enable them to develop resilience, increase coping skills, and facilitate help-seeking behaviour.

headspace

headspace.org.au
headspace offers free support for young people aged 12 to 25, their families and friends. headspace centres act as a one-stop-shop for young people who need help with mental health, physical health (including sexual health), alcohol and other drugs or work and study support.

Youth Beyond Blue

forums.beyondblue.org.au/t5/young-people/bd-p/c1-sc4-b1
A space for people aged 12-25 to discuss life.

Youth Mental Fitness Hub   

blackdoginstitute.org.au/education-services/mental-fitness/
Free tools, tips, and resources to help young people stay emotionally strong, handle stress, and support their friends.

Centre for Multicultural Youth

cmy.net.au
The Centre for Multicultural Youth is a not-for-profit organisation based in Victoria, providing specialist knowledge and support to young people from migrant and refugee backgrounds.

Utopia Refugee and Asylum Seeker Health

03 8001 3049 | utopiarefugeehealth.com
A refugee and asylum seeker health service providing primary care (GP services) at no cost to refugees and asylum seekers regardless of their Medicare status.

Asylum Seeker Resource Centre

03 9326 6066 | asrc.org.au/our-work/support-services
Asylum Seeker Resource Centre delivers programs to support and empower people seeking asylum to maximise their own physical, mental, and social wellbeing. Providing drop-in services for support, emergency relief and homelessness support.

Foundation House - Sunshine office

03 9389 8903 | foundationhouse.org.au
Foundation House offers a comprehensive range of individual and family support services to assist people from refugee backgrounds to address the effects of their traumatic experiences. Helping people to reduce symptoms and emotional distress, build coping skills and develop problem-solving strategies.

Pathways to Wellbeing

Pathways to wellbeing
An online tool to help Victorians, particularly Vietnamese, find mental health services, legal services and interpreter services. Available in both Vietnamese and English, you can use it to understand your rights and also to find mental health services, legal services and interpreter services for yourself or someone you know.

CASA House

casahouse.com.au
Centre Against Sexual Assault (CASA) House provides services to victim survivors of sexual assault. They work with people who are 16 and over, of any gender, sexuality or background. They provide 24-hour crisis support (call 1800 806 292) and ongoing, individual counselling (call 9635 3610).

The Royal Children's Hospital

Support After Sexual Harm (SASH) service.
SASH is a free and voluntary specialist sexual assault service for children and their families and is based at The Royal Children’s Hospital (RCH). They provide therapeutic counselling, support and advocacy for children aged 0-17 who have experienced sexual harm and children who have engaged in sexually harmful behaviour and their families. They also provide 24/7 sexual assault crisis support.

Sexual Assault Crisis Line

1800 806 292 | sacl.com.au
A phone counselling service for people who have experienced sexual assault. A confidential service that operates after-hours, between 5pm and 9am on weeknights, and throughout weekends and public holidays.

WestCASA

03 9216 0444 | westcasa.org.au
WestCASA is a sexual assault counselling service. They provide 24-hour crisis care in Melbourne’s west.

Thorne Harbour Health

03 9865 6700 | thorneharbour.org
LGBTIQ+-inclusive health and wellbeing services, including sexual health, HIV and hepatitis care, mental health support, counselling and community programs.

Switchboard

switchboard.org.au
Switchboard provides peer-driven support services for LGBTIQA+ people, their families, allies and communities. They have a range of different programs, including:

• Rainbow Door | 1800 729 367
  A free service that supports people with issues that may include suicidal thoughts, family and intimate partner violence (including elder abuse), alcohol and other drugs, relationship issues, sexual assault, social isolation, mental health and wellbeing.
  
• QLIFE | 1800 184 527
  LGBTIQ+ peer support for people in Australia wanting to talk about sexuality, gender, bodies, feelings or relationships. Switchboard is the Victorian partner of QLife.

Queerspace

03 9663 6733 | queerspace.org.au
An LGBTIQ+ health and wellbeing support service by Drummond Street Services providing counselling, family education, advocacy and case management.

Transgender Victoria

tgv.org.au
TGV is Victoria’s leading body for trans and gender diverse advocacy. Their website has resources for both trans people and their friends & families.

Zoe Belle Gender Collective

zbgc.org.au
Zoe Belle Gender Collective (ZBGC) is a trans and gender diverse (TGD) led advocacy organisation based in Victoria. ZBGC improves the lives and well-being of TGD young people and their families. They lead a long-running Youth Project which provides inclusive practice training, sector advice, community resources, events and youth workshops.

Crystal Queer

03 9249 4000 | brimbankyouth.com/programs/crystal-queer
Crystal Queer is a social and support group for LGBTQIA+ young people in the Brimbank Area aged 15 – 25 (with consideration made for young people attending under the age of 15). It’s a fun and informative social support group for same-sex attracted, intersex, trans, gender diverse and questioning young people which provides a space to meet like-minded people, learn new event management-related skills, learn about the LGBTQIA+ community and create meaningful events. This program is delivered by Brimbank City Council’s Youth Services. To find out more, email youthsupport2@brimbank.vic.gov.au.

Seniors Rights Victoria

1300 368 821 | seniorsrights.org.au

Senior Rights Victoria provides information, support and advice to people across Victoria experiencing violence or harm.

Elder Abuse Help Line

1800 353 374
The Elder Abuse Help Line is a free call service that connects callers to information, advice and support for elder abuse in their state or territory.

The Royal Children's Hospital

Support After Sexual Harm (SASH) service.
SASH is a free and voluntary specialist sexual assault service for children and their families and is based at The Royal Children’s Hospital (RCH). They provide therapeutic counselling, support and advocacy for children aged 0-17 who have experienced sexual harm and children who have engaged in sexually harmful behaviour and their families. They also provide 24/7 sexual assault crisis support.

Melbourne Youth Support Service

03 9977 0077 | bit.ly/mcm_frontyard
Frontyard Youth Services, by Melbourne City Mission, provides information, short-term support and referrals for young people between the ages of 16 to 24 who are homeless or at risk of homelessness.

Kids HelpLine

1800 551 800 | kidshelpline.com.au
Kids Helpline is a phone and online counselling service for young people aged 5 to 25.

The Space

03 9747 5373 | melton.vic.gov.au/Services/People/Youth/Get-support/The-Space
The Space is a social support group for same sex attracted, transgender, gender diverse and intersex young people aged 12-25 who live, work, study or play in the Melton region. The Space is a safe place to meet like-minded young people and hang out, share stories and support one another. This program is an initiative of Melton City Council’s Young Communities. To join, contact 03 9747 5373 or email youngcommunities@melton.vic.gov.au

Minus18

minus18.org.au
Minus18 is Australia’s organisation for LGBTI youth – smashing homophobia and transphobia through events, support, training and campaigns. Minus18 aims to improve the health and wellbeing of, and provide a safe environment for, same-sex attracted and gender diverse young people in Australia, seeking to empower them to feel comfortable and confident in their sense of identity and assisting them to grow as happy, healthy individuals well into the future.

Local Councils

Local councils in the West provide programs, events, activities and social support for young people, promoting health and wellbeing and supporting them to participate in their communities.

Wyndham youth services: www.wyndham.vic.gov.au

Phoenix youth centre (Footscray): www.maribyrnong.vic.gov.au

Brimbank youth services: brimbankyouth.com

Hobsons bay youth services: www.hobsonsbay.vic.gov.au

Melton youth services: www.melton.vic.gov.au

Moonee Valley youth services: mvcc.vic.gov.au

City of Melbourne youth services: www.melbourne.vic.gov.au

Men’s Referral Service by No to Violence

1300 766 491 | ntv.org.au
No to Violence works with men who use family violence, and the sector that supports them to change their abusive and violent behaviour.

MensLine Australia

1300 78 99 78 | mensline.org.au
MensLine is a free telephone and online counselling service offering advice, referrals and support to men with family and relationship concerns.

Western Health Specialist Men’s Family Violence Program

03 9747 7609 | westernhealth.org.au/service/specialist-mens-family-violence
The Specialist Men’s Family Violence Program provides behaviour change programs, case management, and family safety advocacy for affected adults, with referrals provided where children are involved.

Relationship Matters

1300 543 396 | relationshipmatters.com.au
Relationship Matters provide counselling, mediation and relationship learning programs for couples, individuals and families.

Relationships Australia Victoria

03 8311 9222 | relationshipsvictoria.com.au
The Men’s Behaviour Change Program is a free 20-session group program. It is for adult men who have used violent or controlling behaviours towards their family members or children and would like help with managing their behaviour.

1800 My Options

1800 696 784 | 1800myoptions.org.au
A confidential and free phone line and online service, giving you information about contraception, pregnancy options (including abortion) and sexual health, with links to relevant services that can meet your needs in Victoria. They’re proudly pro-choice, non-judgmental, woman-centred and independent. They work alongside hundreds of healthcare providers, to link you to the services that best suit your needs. 1800 My Options does not provide medical, legal or financial advice or counselling.

Sexual and Reproductive Health Hubs

The SRH Hubs provide services and support relating to sexual and reproductive health, unplanned pregnancy, STI screening and education, contraception advice, IUD and contraceptive implant insertion and removal, fertility awareness and family planning, cervical screening, management of PCOS, endometriosis and menopause.

• IPC Health, Deer Park and Wyndham Vale: www.ipchealth.com.au/services/sexual-reproductive-health/
• cohealth Footscray (Paisley Street): www.cohealth.org.au/service/sexual-and-reproductive-health/
• Western Health Melton: westernhealth.org.au

Melbourne Sexual Health Centre

03 9341 6200 | mshc.org.au
Location: 580 Swanston Street, Carlton. Open in Google Maps.
Melbourne Sexual Health Centre (MSHC) provides free sexual healthcare to both Medicare and non-Medicare card holders. MSHC can also help link you to healthcare services that are most suitable for you, and they offer a free over-the-phone counselling service with nurses who can answer concerns.

Their clinical services include:

• STI screening
• counselling
• pathology
• HIV treatment & prevention programs, and more.

Sexual Health Victoria

03 9257 0100 | Freecall: 1800 013 952 | shvic.org.au/our-reproductive-and-sexual-health-clinics#clinic-locations
A service that promotes reproductive and sexual health for all Victorians by providing reproductive and sexual health care and training clinics, education and health care resources, research and advocacy and more.

Hillside Healthcare Accessible Sexual Health

03 9217 9400 | www.kingsparkmedical.com.au/hillside-healthcare-accessible-sexual-health/
Location: 40 Gourlay Road, Hillside (Open in Google Maps)
A program by Kings Park Medical Centre. Bulk-billed and provides services including STI screening, testing and treatment and sex worker support.

Drummond Street Services

03 9663 6733 | ds.org.au
Drummond Street Services provide a range of services that support families and individuals, including youth services, parenting groups, child and family counselling and support.

Sacred Heart Mission

03 9537 1166 | sacredheartmission.org
Sacred Heart Mission assists people who are experiencing homelessness or disadvantage to find shelter, food, care and support.

WIRE

1300 134 130 | wire.org.au
WIRE provides support and information to Victorian women and gender diverse people on a range of issues including family violence. They can also refer you to other local services that can help.

Odyssey House

03 9420 7600 | odyssey.org.au
Odyssey House provide a range of support services for people experiencing addiction to alcohol or other drugs.

Relationships Australia

1300 364 277 | relationships.org.au
Relationships Australia provides a range of services to assist people experiencing violence or abuse in their relationships.

Parent Support in Victoria

1300 301 300| bit.ly/parentsupportvic
Essential services, programs and help throughout your parenting journey.

Children and Parenting Support Service by Salvation Army

03 9313 4730 | 0409 608 551 | salvationarmy.org.au/children-and-parenting-support-service-capss | CAPSS@salvationarmy.org.au

Children and Parenting Support Service (CaPSS) is a free service for families that have children aged 0 to 18 years old and who live within City of Wyndham, City of Hobsons Bay and City of Melton.

CaPSS supports people who are parenting by building parenting skills, fostering connection among families, and enhancing interactions with other families. They also support parents to develop and implement routines for individual children or the whole family.

PANDA

1300 726 306 | www.panda.org.au
A national perinatal mental health helpline - phone and online counselling and information to support the mental health and wellbeing of parents and families during pregnancy and throughout the first year of parenthood.

Carers Victoria

1800 514 845 or 03 9396 9500 | www.carersvictoria.org.au
Statewide voice for family carers, representing and providing support to carers in Victoria. Providing effective, quality services and programs to support the needs of carers and the people they care for by being the 'voice' of carers and raising their awareness.

Centrelink

servicesaustralia.gov.au/centrelink
You may be able to receive financial assistance. Visit the Centrelink website for additional information about their services, contact phone numbers and to find out if you are eligible.

National Relay Service

internet-relay.nrscall.gov.au
The National Relay Service can help you if you are d/Deaf or find it hard to hear or speak to hearing people on the phone.

Telephone Interpreter Service

13 14 50 | tisnational.gov.au
If you need an interpreter, call the Telephone Interpreter Service. It is 24-hour service available to any individual or organisation in Australia.

The following apps are free to use and download. You can download them onto your smartphone from Google Play or the iTunes App store.

Sunny

1800respect.org.au/sunny
Sunny is an app by 1800RESPECT for people with disability who have experienced violence and abuse.

Daisy

1800respect.org.au/daisy
Daisy is an app by 1800RESPECT that provides information about support services in your local area. It includes safety features to protect the privacy of people using it.

For translated information about who we are, what service we provide and how to get help.